Our policies

Arup is committed to an approach to its work that embodies quality, a concern for the environment, and fair dealings with staff and clients. 

Health and safety policy
Quality policy
Sustainability policy (including Environmental policy) 
Diversity and inclusion
Privacy policy

Health and safety policy

Mission: To shape a better world.
Objectives: To deliver this, the firm will:

  • ensure, so far as is reasonably practicable, the health and safety at work of all our employees including temporary and contract staff, and of other persons affected by our actions;
  • provide such health and safety training, specialist advice, information, instruction and supervision as may be necessary to personnel at all levels;
  • implement programmes for the prevention of injury and ill health and continued improvement in the management and performance of our health and safety systems;
  • integrate health and safety considerations into our design and business decisions commensurate with applicable law and professional standards; and
  • operate within a management system that is registered as meeting the requirements of OHSAS 18001 or equivalent.

Outcome: In meeting these objectives, the firm will:

  • comply with applicable legal and other requirements;
  • maintain a high standard of health and safety awareness by training and developing our staff;
  • develop and record health and safety competencies for key staff; and
  • achieve a performance which will sustain the long-term success of the business.

Quality policy

To shape a better world.
Objectives: To deliver this, the firm aims to:

  • meet the needs of its clients by providing services of recognised value
  • seek continued enhancement of its performance through improved processes
  • create conditions where people of high ability are attracted to work in the firm
  • achieve local delivery of the firm’s global knowledge and skills, through the provision of networks, supported by appropriate training and facilities
  • maintain honour and mutual respect in relationships with clients, members of the firm and collaborators
  • operating within a management system which meets the requirements of ISO 9001.

In meeting these objectives, the firm will:

  • deliver projects which are recognised for their quality
  • provide opportunities for staff to develop rewarding careers
  • achieve a performance which will sustain the long-term success of the business
  • this will result in the firm being known for the excellence and creativity of all that it does for clients and for society at large.

Sustainability policy (including environmental policy)

To shape a better world.
Objectives: The firm will implement practices that promote economic security, social betterment and environmental stewardship and will strive for continuous improvement of performance in these areas. 

To deliver this, the firm aims to:

  • set a sustainability strategy for the firm
  • be a leader in sustainable development in areas relevant to its business
  • work with its clients to pursue, promote and develop sustainable business outcomes
  • promote sustainable practices
  • use its skills and influence to improve the built environment and to maintain the integrity and quality of cultural environments.
  • hold its performance accountable to its staff through objective measurements
  • report on its sustainability performance and achievements
  • operate within a management system that is registered as meeting the requirements of ISO 14001.

In meeting these objectives, the firm will:

For its core business

  • comply with legal and other requirements that relate to its environmental aspects
  • provide value to clients by building upon its reputation for integrated design and a holistic approach to projects
  • deliver projects recognised for their sustainability credentials, in line with client expectations
  • evaluate projects with respect to their sustainability risks and opportunities and, where appropriate, work with the client to deliver a more sustainable outcome
  • achieve performance that ensures the firm’s economic, environmental and financial viability.

For its people

  • employ and retain staff who have a high degree of awareness and expertise in sustainability for all disciplines practised
  • provide ongoing education and training for all staff on sustainability issues relevant to the firm’s businesses
  • support innovative approaches to implementation of sustainability strategies on projects.

For its facilities

  • endeavour to prevent pollution
  • aim to use resources efficiently and to minimise waste, usage of water, energy and other consumables
  • implement a strategy to move towards minimising carbon emissions in its operations
  • implement a strategy for the firm to move towards sustainable procurement of the goods and services used in its operations.

For its external relationships

  • engage with organisations that practise sustainability and that enable the exchange of ideas and the promotion of sustainability leadership across its businesses
  • implement a strategy to work on community projects that achieve sustainability goals.

Diversity and inclusion

Arup recognises that to produce work of high quality, to maintain our reputation for innovation and creativity and to understand and delight our clients we need to fully embrace the skills, talents and knowledge that only a diverse workforce can deliver.

Code of Practice
As a global organisation, we recognise and respect each others’ differences and strive to build a working environment where our different values and perspectives are actively harnessed to create the best solutions for our equally diverse client base.

We will work to ensure that everyone feels their contribution is valued and their successes are celebrated through our processes and through our training and development.

The diversity and inclusiveness of our workforce is supported by our ethics on sustainability and human rights.

Our employment and recruitment practices will adhere to, and strive to exceed, local legislation wherever we work in the world.

Arup’s principles of diversity and inclusion extend to our clients, our suppliers and all those with whom we choose to work.

Ethics policy

Mission: To shape a better world.

To deliver this, we will:

  • Act honourably and with integrity in all our business dealings
  • Integrate ethical considerations into our design and business decisions
  • See that no financial or other inducements to gain or retain work are offered or accepted by or on behalf of Arup
  • Recognise the duty of confidentiality in all our client relationships and give it the highest importance
  • Identify and address appropriately any potential conflicts of interest
  • Endeavour to raise the ethical standards of global business in the markets in which we operate
  • Provide advice, information and training on ethics to all our employees at all levels and locations
  • Provide pro bono services where appropriate and engage with the wider community.

In meeting these objectives, we

  • have a Group Board Director with responsibility for ethical business practices
  • will comply with all legal and other applicable regulatory requirements of the countries in which we work
  • will train, educate and share our Ethics Code of Practice with all our employees in order to foster relationships of trust with our clients
  • will undertake due diligence of our clients, joint venture partners, agents and other advisors, where appropriate
  • will participate in appropriate industry forums to promote best practice
  • will achieve performance that sustains the long-term success of the business
  • will implement and promote systems to deal with modern slavery in our business and supply chains and encourage transparency in our approach

Privacy policy

The firm will protect the privacy of individuals when handling any personal information and ensure the firm is compliant, as far as possible, with relevant data protection and privacy laws by adhering to the following principles:

  • be transparent about its collection, use and disclosure of personal information
  • collect and use personal information fairly and lawfully
  • only collect personal information that it requires and only keep it for as long as is necessary
  • keep personal information accurate and up to date
  • respect the privacy rights of individuals granted by privacy laws
  • keep personal information secure

In meeting these objectives the firm will:

  • commit to keep abreast of all applicable data protection/privacy laws of the jurisdictions in which we operate
  • take steps to provide appropriate training and support to ensure that all personnel are aware of our obligations under this Policy and follow our data protection procedures when handling the personal information of others
  • implement relevant security procedures and issue guidance to staff explaining their data protection and security obligations
  • ensure that when sharing personal information with third parties we do so only where necessary and seek assurances that the third party has adequate security procedures in place to protect such information
  • implement clear processes for individuals to raise concerns about how the firm processes their personal information and for resolving any such concerns
  • ensure our privacy notices are clear, accessible and give sufficient information about how we use and share personal information and where personal information can be updated or corrected
  • delete/destroy personal information no longer needed for its original business purpose in accordance with our retention and destruction policies and procedures, unless we have a legal obligation to retain personal information for a certain period
  • only transfer personal information outside jurisdiction to other Group companies in accordance with relevant legal requirements